Privacy & Cookie Policy

1. Introduction

This Privacy Policy explains how ReloAdvisor Boxes ("we", "us", "our") handles your personal information when you use our services.

2. Information We Collect

We collect personal information that you provide to us directly and information that is collected automatically when you use our services. This includes:

• Name and contact details
• Shipping information
• Payment details
• Usage data
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to provide and improve our services, including to:

• Process your orders
• Communicate with you
• Improve our website and services
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can manage your cookie preferences through your browser settings.

5. Data Disclosure and Storage with Sendcloud

ReloAdvisor Boxes partners with Sendcloud to provide optimized shipping services. As part of this collaboration, certain information you provide may be processed and stored on Sendcloud's servers. Sendcloud is committed to ensuring the confidentiality, integrity, and availability of your data, utilizing industry-standard security practices.

Sendcloud's platform is hosted on Amazon Web Services (AWS) data centers within the European Union, specifically in the Frankfurt region. AWS is recognized for its robust security measures, including ISO 27001 certification, which guarantees that your data is handled in accordance with the highest standards of information security.

In addition to ensuring GDPR compliance, Sendcloud encrypts all data in transit and at rest. This means that your personal information is safeguarded through secure, encrypted connections whenever it is transmitted or stored. By working with Sendcloud, we aim to provide you with reliable and secure shipping solutions.

For more information on how Sendcloud handles data privacy and security, please refer to their Privacy Policy and Security Information.

6. Your Data Protection Rights

You have the right to access, update, and delete your personal information. You also have the right to object to the processing of your data and to withdraw consent at any time.

7. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review this page periodically.